The operating system for profitable broadband 

Vision gives ISPs a continuous,
real-time view of every home on their network. 

Not a dashboard that updates when something breaks. A live picture of performance, stability, and customer behaviour across the entire estate, with the intelligence to tell you what it means and what to do about it. 

What changes when you run Vision 

Most ISP operations are built around response. A customer calls. A ticket opens. A diagnosis happens, or doesn't. An engineer goes out. The customer waits. That cycle is expensive at every stage, and it compounds: the customers who go through it more than once are the ones most likely to leave.

Vision inverts that model. Issues are identified before customers feel them. Support teams work from precise diagnostics rather than customer descriptions. Engineer visits happen when they're genuinely needed, not as a last resort after everything else has failed. The operational savings are real and measurable, but the bigger shift is what happens to the customer relationship when problems stop being the customer's problem to report. 

Proactive support in practice

Every Eco7 router streams telemetry into Vision continuously. RF conditions, WAN performance, client behaviour, retry rates, interference patterns. NEO, Vision's AI engine, analyses that data across the entire estate, identifying where performance is degrading, where a fault is developing, and where conditions match patterns that historically lead to support contacts or churn.

When something needs attention, Vision surfaces it with context. Not an alert that says performance has dropped. A diagnosis that says why, where in the network the issue sits, and what the recommended fix is. Support agents stop spending the first ten minutes of every call trying to establish what's happening and start the call already knowing.

The result is shorter contacts, fewer repeat calls, and a support team that spends its time resolving issues rather than hunting for them. 

Fleet management at scale
One view of everything

Vision gives operators a single, coherent picture of their entire device estate. 

Firmware adoption rates across every model and cohort. Estate health scores that surface where attention is needed without requiring manual investigation. Mesh performance across multi-node deployments. Device stability trends that flag where hardware is approaching end of useful life before it becomes a service issue.

For operations leads managing tens of thousands of devices, that visibility changes how the estate is run. Problems that previously only became visible when customers complained are now visible weeks earlier. Firmware rollouts can be staged, monitored, and adjusted in real time rather than deployed and hoped for. The estate stops being something that happens to you and starts being something you can manage

Churn risk and the opportunity inside it 

This is where Vision creates commercial value that goes beyond operational efficiency.

NEO continuously analyses usage patterns and network behaviour across every customer on the estate. It identifies households where conditions are deteriorating in ways that correlate with churn, rising latency, repeated disconnections, Wi-Fi coverage that no longer matches how the home is being used. Those signals surface in Vision as churn risk indicators, giving retention teams a window to act before the customer has made a decision. 

The same analysis surfaces something else. Customers whose usage has grown beyond their current package. Households where device density or bandwidth consumption has outgrown what they're paying for. Those aren't just churn risks. They're customers with a genuine reason to upgrade, and the data to justify the conversation. 

The difference between a generic upsell campaign and a targeted one is whether you have a reason to call. Vision gives you the reason.

Support agent 

A support agent needs to know what's wrong with a specific customer's connection right now and the trends leading up to this point. 

Proactive support lead 

A proactive support lead needs to know which customers are most at risk across the estate this week, where the risk lies and what to focus on so that customers don’t ever see a problem materialise. 

MI analyst

An MI analyst needs trend data and fleet-wide patterns. A sales lead needs to know which customers are ready for a conversation about upgrading. 

Integration

Vision is designed to work alongside the systems ISPs already rely on.

Insight and alerts can be pushed into existing CRM, ticketing, and workflow tools, so support teams don't need to change how they work to benefit from what Vision surfaces. The platform adds intelligence to existing processes rather than replacing them. 

UK sovereign. Fully governed.

All data processed by Vision stays in the UK.

The platform is hosted and operated by our UK engineering team, with tenant isolation ensuring complete separation between operators. For ISPs managing customer data at scale under Ofcom regulation and UK GDPR, that's not a secondary consideration. It's a baseline requirement, and Vision is built to meet it.